Style de citation APA (7e éd.)
(2003). Customer relationship management: Perspectives from the marketplace. Butterworth-Heinemann.
Style de citation Chicago (17e éd.)
Customer Relationship Management: Perspectives from the Marketplace. Oxford: Butterworth-Heinemann, 2003.
Style de citation MLA (9e éd.)
Customer Relationship Management: Perspectives from the Marketplace. Butterworth-Heinemann, 2003.
Attention : ces citations peuvent ne pas être correctes à 100%.