Reiner, G., & Trcka, M. Call center process improvements using simulation and queuing models.
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Citação norma Chicago
Reiner, Gerald, and Michael Trcka. Call Center Process Improvements Using Simulation and Queuing Models.
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Citação norma MLA
Reiner, Gerald, and Michael Trcka. Call Center Process Improvements Using Simulation and Queuing Models.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.