Kotter, J. P., & Cohen, D. S. (2002). <The> heart of change: Real-life stories of how people change their organizations. Harvard Business School Press.
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Chicago Style (17th ed.) Citation
Kotter, John P., and Dan S. Cohen. <The> Heart of Change: Real-life Stories of How People Change Their Organizations. Boston: Harvard Business School Press, 2002.
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MLA (9th ed.) Citation
Kotter, John P., and Dan S. Cohen. <The> Heart of Change: Real-life Stories of How People Change Their Organizations. Harvard Business School Press, 2002.
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Warning: These citations may not always be 100% accurate.