Payne, A. (2007). Handbook of CRM: Achieving excellence customer management. Elsevier Butterworth-Heinemann.
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Citação norma Chicago
Payne, Adrian. Handbook of CRM: Achieving Excellence Customer Management. Oxford: Elsevier Butterworth-Heinemann, 2007.
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Citação norma MLA
Payne, Adrian. Handbook of CRM: Achieving Excellence Customer Management. Elsevier Butterworth-Heinemann, 2007.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.