Cita APA (7a ed.)
Rayport, J. F., & Jaworski, B. J. (2005). Best face forward: Why companies must improve their service interfaces with customers. Harvard Business School Press.
Cita Chicago Style (17a ed.)
Rayport, Jeffrey F., y Bernard J. Jaworski. Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers. Boston: Harvard Business School Press, 2005.
Cita MLA (9a ed.)
Rayport, Jeffrey F., y Bernard J. Jaworski. Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers. Harvard Business School Press, 2005.
Precaución: Estas citas no son 100% exactas.