Cita APA (7a ed.)
Horovitz, J. (2004). Service strategy: Management moves for customer results (2nd ed.). FT Prentice Hall.
Cita Chicago Style (17a ed.)
Horovitz, Jacques. Service Strategy: Management Moves for Customer Results. 2nd ed. Harlow: FT Prentice Hall, 2004.
Cita MLA (9a ed.)
Horovitz, Jacques. Service Strategy: Management Moves for Customer Results. 2nd ed. FT Prentice Hall, 2004.
Precaución: Estas citas no son 100% exactas.