Dillman, D. A., Smyth, J. D., & Christian, L. M. (2009). Internet, mail, and mixed-mode surveys: <the> tailored design method (3rd ed.). John Wiley & Sons.
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Citação norma Chicago
Dillman, Don A., Jolene D. Smyth, and Leah Melani Christian. Internet, Mail, and Mixed-mode Surveys: <the> Tailored Design Method. 3rd ed. Hoboken: John Wiley & Sons, 2009.
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Citação norma MLA
Dillman, Don A., et al. Internet, Mail, and Mixed-mode Surveys: <the> Tailored Design Method. 3rd ed. John Wiley & Sons, 2009.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.