Schultz, H. (2011). ONWARD: How Starbucks fought for its life without losing its soul. John Wiley & Sons.
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Citação norma Chicago
Schultz, Howard. ONWARD: How Starbucks Fought for Its Life Without Losing Its Soul. Chichester: John Wiley & Sons, 2011.
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Citação norma MLA
Schultz, Howard. ONWARD: How Starbucks Fought for Its Life Without Losing Its Soul. John Wiley & Sons, 2011.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.