Halvey, J. K., & Melby, B. M. (2007). Business process outsourcing: Process, strategies, and contracts (2nd ed.). John Wiley & Sons.
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Citação norma Chicago
Halvey, John K., and Barbara M. Melby. Business Process Outsourcing: Process, Strategies, and Contracts. 2nd ed. Hoboken: John Wiley & Sons, 2007.
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Citação norma MLA
Halvey, John K., and Barbara M. Melby. Business Process Outsourcing: Process, Strategies, and Contracts. 2nd ed. John Wiley & Sons, 2007.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.