Heath, C., & Heath, D. (2011). Switch: How to change things when change is hard. Random House Business Books.
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Citação norma Chicago
Heath, Chip, and Dan Heath. Switch: How to Change Things When Change Is Hard. New York: Random House Business Books, 2011.
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Citação norma MLA
Heath, Chip, and Dan Heath. Switch: How to Change Things When Change Is Hard. Random House Business Books, 2011.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.