Becker, J., Kugeler, M., & Rosemann, M. (2011). Process management: <a> guide for the design of business processes (2nd ed.). Springer.
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Chicago Style (17th ed.) Citation
Becker, Jörg, Martin Kugeler, and Michael Rosemann. Process Management: <a> Guide for the Design of Business Processes. 2nd ed. Heidelberg: Springer, 2011.
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MLA (9th ed.) Citation
Becker, Jörg, et al. Process Management: <a> Guide for the Design of Business Processes. 2nd ed. Springer, 2011.
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Warning: These citations may not always be 100% accurate.