Citação norma APA
Čihovská, V., & Yashina, M. Building relationships with customers – effective business concept for increasing customer satisfaction and customer retention.
Citação norma Chicago
Čihovská, Viera, and M. Yashina. Building Relationships with Customers – Effective Business Concept for Increasing Customer Satisfaction and Customer Retention.
Citação norma MLA
Čihovská, Viera, and M. Yashina. Building Relationships with Customers – Effective Business Concept for Increasing Customer Satisfaction and Customer Retention.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.