Bachmann, P., & Kantorová, K. From customer orientation to social CRM. New insights from Central Europe.
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Citação norma Chicago
Bachmann, Pavel, and Kateřina Kantorová. From Customer Orientation to Social CRM. New Insights from Central Europe.
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Citação norma MLA
Bachmann, Pavel, and Kateřina Kantorová. From Customer Orientation to Social CRM. New Insights from Central Europe.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.