Astroff, M. T., & Abbey, J. R. (2011). Convention management and service (8th ed.). American Hotel & Lodging Educational Institute.
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Citação norma Chicago
Astroff, Milton T., and James R. Abbey. Convention Management and Service. 8th ed. Lansing: American Hotel & Lodging Educational Institute, 2011.
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Citação norma MLA
Astroff, Milton T., and James R. Abbey. Convention Management and Service. 8th ed. American Hotel & Lodging Educational Institute, 2011.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.