Skorobogatykh, I. I., Ivashkova, N. I., Saginova, O. V., & Lipková, Ľ. Building customer loyalty.
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Citação norma Chicago
Skorobogatykh, Irina Ivanovna, Natalia Ivanovna Ivashkova, Oľga Vitalievna Saginova, and Ľudmila Lipková. Building Customer Loyalty.
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Citação norma MLA
Skorobogatykh, Irina Ivanovna, et al. Building Customer Loyalty.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.