APA (7th ed.) Citation
Kozel, R., Hawrysz, L., Vilamová, Š., & Hys, K. Mystery E-Mail/Website Customer Service. A Case Study of Retail Companies.
Chicago Style (17th ed.) Citation
Kozel, Roman, Liliana Hawrysz, Šárka Vilamová, and Katarzyna Hys. Mystery E-Mail/Website Customer Service. A Case Study of Retail Companies.
MLA (9th ed.) Citation
Kozel, Roman, et al. Mystery E-Mail/Website Customer Service. A Case Study of Retail Companies.
Warning: These citations may not always be 100% accurate.