APA (7th ed.) Citation
Uitz, T. O., & Pfriemer, H. Service Failure and Customer Response.
Chicago Style (17th ed.) Citation
Uitz, Thomas Oliver, and Heinrich Pfriemer. Service Failure and Customer Response.
MLA (9th ed.) Citation
Uitz, Thomas Oliver, and Heinrich Pfriemer. Service Failure and Customer Response.
Warning: These citations may not always be 100% accurate.