Uitz, T. O., & Jančíková, E. Service Failures and how the Perception of Justice Affects the Level of Satisfaction.
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Citação norma Chicago
Uitz, Thomas Oliver, and Eva Jančíková. Service Failures and How the Perception of Justice Affects the Level of Satisfaction.
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Citação norma MLA
Uitz, Thomas Oliver, and Eva Jančíková. Service Failures and How the Perception of Justice Affects the Level of Satisfaction.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.