(2019). ITIL Foundation: ITIL 4 Edition (1st Edition.). TSO.
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Citação norma Chicago
ITIL Foundation: ITIL 4 Edition. 1st Edition. Norwich: TSO, 2019.
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Citação norma MLA
ITIL Foundation: ITIL 4 Edition. 1st Edition. TSO, 2019.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.