Ciampa, D. (1992). Total Quality: <A> User's Guide for Implementation (1. ed.). Addison-Wesley Publ. Co.
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Citação norma Chicago
Ciampa, Dan. Total Quality: <A> User's Guide for Implementation. 1. ed. Reading: Addison-Wesley Publ. Co, 1992.
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Citação norma MLA
Ciampa, Dan. Total Quality: <A> User's Guide for Implementation. 1. ed. Addison-Wesley Publ. Co, 1992.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.