Shaw, J. C. (1990). <The> Service Focus: Developing Winning Game Plans for Service Companies (1. ed.). Irwin.
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Citação norma Chicago
Shaw, John C. <The> Service Focus: Developing Winning Game Plans for Service Companies. 1. ed. Homewood: Irwin, 1990.
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Citação norma MLA
Shaw, John C. <The> Service Focus: Developing Winning Game Plans for Service Companies. 1. ed. Irwin, 1990.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.