Horovitz, J., Toman, P., & Novotný, P. (1994). Jak získat zákazníka: Kvalita služeb (1. vyd.). Management Press.
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Chicago Style (17th ed.) Citation
Horovitz, Jacques, Prokop Toman, and Pavel Novotný. Jak Získat Zákazníka: Kvalita Služeb. 1. vyd. Praha: Management Press, 1994.
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MLA (9th ed.) Citation
Horovitz, Jacques, et al. Jak Získat Zákazníka: Kvalita Služeb. 1. vyd. Management Press, 1994.
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Warning: These citations may not always be 100% accurate.