Citação norma APA
Harrington, H. J. (1991). Business Process Improvement: <The> Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (1. ed.). MacGraw-Hill.
Citação norma Chicago
Harrington, H. James. Business Process Improvement: <The> Breakthrough Strategy for Total Quality, Productivity, and Competitiveness. 1. ed. New York: MacGraw-Hill, 1991.
Citação norma MLA
Harrington, H. James. Business Process Improvement: <The> Breakthrough Strategy for Total Quality, Productivity, and Competitiveness. 1. ed. MacGraw-Hill, 1991.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.