Harrington, H. J. (1991). Business Process Improvement: <The> Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (1. ed.). MacGraw-Hill.
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Cita Chicago Style (17a ed.)
Harrington, H. James. Business Process Improvement: <The> Breakthrough Strategy for Total Quality, Productivity, and Competitiveness. 1. ed. New York: MacGraw-Hill, 1991.
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Cita MLA (9a ed.)
Harrington, H. James. Business Process Improvement: <The> Breakthrough Strategy for Total Quality, Productivity, and Competitiveness. 1. ed. MacGraw-Hill, 1991.
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