(1991). Service Management (1. ed.). Harvard Business Review.
Successfully copied to clipboard
Copying to clipboard failed
Citação norma Chicago
Service Management. 1. ed. Boston: Harvard Business Review, 1991.
Successfully copied to clipboard
Copying to clipboard failed
Citação norma MLA
Service Management. 1. ed. Harvard Business Review, 1991.
Successfully copied to clipboard
Copying to clipboard failed
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.