APA (7th ed.) Citation
Davidow, W. H., & Uttal, B. (1989). Total customer service: <the> ultimate weapon. Harper & Row Publishers.
Chicago Style (17th ed.) Citation
Davidow, William H., and Bro Uttal. Total Customer Service: <the> Ultimate Weapon. New York: Harper & Row Publishers, 1989.
MLA (9th ed.) Citation
Davidow, William H., and Bro Uttal. Total Customer Service: <the> Ultimate Weapon. Harper & Row Publishers, 1989.
Warning: These citations may not always be 100% accurate.