Langer, M. (1997). Service quality in tourism: Measurement methods and empirical analysis. Peter Lang.
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Citação norma Chicago
Langer, Michael. Service Quality in Tourism: Measurement Methods and Empirical Analysis. Frankfurt am Main: Peter Lang, 1997.
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Citação norma MLA
Langer, Michael. Service Quality in Tourism: Measurement Methods and Empirical Analysis. Peter Lang, 1997.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.