Cita APA (7a ed.)
Glynn, W. J., & Barnes, J. G. (1996). Understanding services management: Integrating marketing, organisational behaviour, operations and human resource management (Repr.). John Wiley & Sons.
Cita Chicago Style (17a ed.)
Glynn, William J., y James G. Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations and Human Resource Management. Repr. Chichester: John Wiley & Sons, 1996.
Cita MLA (9a ed.)
Glynn, William J., y James G. Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations and Human Resource Management. Repr. John Wiley & Sons, 1996.
Precaución: Estas citas no son 100% exactas.