Normann, R. (1991). Service management: Strategy and leadership in service business (2. ed.). John Wiley & Sons.
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Citação norma Chicago
Normann, Richard. Service Management: Strategy and Leadership in Service Business. 2. ed. Chichester: John Wiley & Sons, 1991.
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Citação norma MLA
Normann, Richard. Service Management: Strategy and Leadership in Service Business. 2. ed. John Wiley & Sons, 1991.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.