Cita APA (7a ed.)
Normann, R. (1991). Service management: Strategy and leadership in service business (2. ed.). John Wiley & Sons.
Cita Chicago Style (17a ed.)
Normann, Richard. Service Management: Strategy and Leadership in Service Business. 2. ed. Chichester: John Wiley & Sons, 1991.
Cita MLA (9a ed.)
Normann, Richard. Service Management: Strategy and Leadership in Service Business. 2. ed. John Wiley & Sons, 1991.
Precaución: Estas citas no son 100% exactas.