APA (7th ed.) Citation
Kaplan, R. S., & Norton, D. P. (1996). <The> balanced scorecard: Translating strategy into action. Harvard Business School.
Chicago Style (17th ed.) Citation
Kaplan, Robert S., and David P. Norton. <The> Balanced Scorecard: Translating Strategy into Action. Boston: Harvard Business School, 1996.
MLA (9th ed.) Citation
Kaplan, Robert S., and David P. Norton. <The> Balanced Scorecard: Translating Strategy into Action. Harvard Business School, 1996.
Warning: These citations may not always be 100% accurate.