Kaplan, R. S., & Norton, D. P. (1996). <The> balanced scorecard: Translating strategy into action. Harvard Business School.
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Citação norma Chicago
Kaplan, Robert S., and David P. Norton. <The> Balanced Scorecard: Translating Strategy into Action. Boston: Harvard Business School, 1996.
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Citação norma MLA
Kaplan, Robert S., and David P. Norton. <The> Balanced Scorecard: Translating Strategy into Action. Harvard Business School, 1996.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.