Mateides, A., & Ďaďo, J. (2000). Spokojnosť zákazníka a metódy jej merania: Metódy. Ing. Miroslav Mračko.
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Citação norma Chicago
Mateides, Alexander, and Jaroslav Ďaďo. Spokojnosť Zákazníka a Metódy Jej Merania: Metódy. Bratislava: Ing. Miroslav Mračko, 2000.
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Citação norma MLA
Mateides, Alexander, and Jaroslav Ďaďo. Spokojnosť Zákazníka a Metódy Jej Merania: Metódy. Ing. Miroslav Mračko, 2000.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.