Töpfer, A., & Greff, G. (1995). Servicequalität am Telefon: Corporate identity im Kundendialog. Luchterhand.
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Citação norma Chicago
Töpfer, Armin, and Günter Greff. Servicequalität Am Telefon: Corporate Identity Im Kundendialog. Neuwied: Luchterhand, 1995.
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Citação norma MLA
Töpfer, Armin, and Günter Greff. Servicequalität Am Telefon: Corporate Identity Im Kundendialog. Luchterhand, 1995.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.