Hoyle, D. (1998). ISO 9000: Quality system development handbook. Butterworth-Heinemann.
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Citação norma Chicago
Hoyle, David. ISO 9000: Quality System Development Handbook. Oxford: Butterworth-Heinemann, 1998.
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Citação norma MLA
Hoyle, David. ISO 9000: Quality System Development Handbook. Butterworth-Heinemann, 1998.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.