Bolton, R., & Drew, J. <A> longitudinal analysis of the impact of service changes on customer attitudes.
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Citação norma Chicago
Bolton, R.N, and J.H Drew. <A> Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes.
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Citação norma MLA
Bolton, R.N, and J.H Drew. <A> Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.