Cita APA (7a ed.)
Bolton, R., & Drew, J. <A> longitudinal analysis of the impact of service changes on customer attitudes.
Cita Chicago Style (17a ed.)
Bolton, R.N, y J.H Drew. <A> Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes.
Cita MLA (9a ed.)
Bolton, R.N, y J.H Drew. <A> Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes.
Precaución: Estas citas no son 100% exactas.