Bolton, R., & Drew, J. <A> longitudinal analysis of the impact of service changes on customer attitudes.
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Chicago Style (17th ed.) Citation
Bolton, R.N, and J.H Drew. <A> Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes.
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MLA (9th ed.) Citation
Bolton, R.N, and J.H Drew. <A> Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes.
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Warning: These citations may not always be 100% accurate.