Zentmyer, R., & Zimble, J. <The> journey from bureaucracy to TQM.
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Citação norma Chicago
Zentmyer, R.K, and J.A Zimble. <The> Journey from Bureaucracy to TQM.
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Citação norma MLA
Zentmyer, R.K, and J.A Zimble. <The> Journey from Bureaucracy to TQM.
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