Cita APA (7a ed.)
Goodman, J., Broetzmann, S., & Adamson, I. Ineffective - that's the problem with customer satisfaction surveys.
Cita Chicago Style (17a ed.)
Goodman, J.A, S.M Broetzmann, y I.C Adamson. Ineffective - That's the Problem with Customer Satisfaction Surveys.
Cita MLA (9a ed.)
Goodman, J.A, et al. Ineffective - That's the Problem with Customer Satisfaction Surveys.
Precaución: Estas citas no son 100% exactas.