Goodman, J., Broetzmann, S., & Adamson, I. Ineffective - that's the problem with customer satisfaction surveys.
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Citação norma Chicago
Goodman, J.A, S.M Broetzmann, and I.C Adamson. Ineffective - That's the Problem with Customer Satisfaction Surveys.
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Citação norma MLA
Goodman, J.A, et al. Ineffective - That's the Problem with Customer Satisfaction Surveys.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.