Cita APA (7a ed.)
Desatnick, R. Inside the Baldrige award guidlines: Category 7: Customer focus and satisfaction.
Cita Chicago Style (17a ed.)
Desatnick, R.L. Inside the Baldrige Award Guidlines: Category 7: Customer Focus and Satisfaction.
Cita MLA (9a ed.)
Desatnick, R.L. Inside the Baldrige Award Guidlines: Category 7: Customer Focus and Satisfaction.
Precaución: Estas citas no son 100% exactas.