Style de citation APA (7e éd.)
Bergman, B., & Klefsjö, B. (1994). Quality from Customer Needs to Customer Satisfaction. McGraw-Hill.
Style de citation Chicago (17e éd.)
Bergman, Bo, et Bengt Klefsjö. Quality from Customer Needs to Customer Satisfaction. London: McGraw-Hill, 1994.
Style de citation MLA (9e éd.)
Bergman, Bo, et Bengt Klefsjö. Quality from Customer Needs to Customer Satisfaction. McGraw-Hill, 1994.
Attention : ces citations peuvent ne pas être correctes à 100%.