Jánošová, R., & Kučerová, M. (2007). Monitorovanie spokojnosti zákazníkov a jej význam v manažérstve kvality = Customers satisfaction monitoring and its meaning for the quality management: Bakalárska práca. STU v Bratislave MTF UPMK KIK.
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Citação norma Chicago
Jánošová, Renáta, and Marta Kučerová. Monitorovanie Spokojnosti Zákazníkov a Jej Význam V Manažérstve Kvality = Customers Satisfaction Monitoring and Its Meaning for the Quality Management: Bakalárska Práca. Trnava: STU v Bratislave MTF UPMK KIK, 2007.
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Citação norma MLA
Jánošová, Renáta, and Marta Kučerová. Monitorovanie Spokojnosti Zákazníkov a Jej Význam V Manažérstve Kvality = Customers Satisfaction Monitoring and Its Meaning for the Quality Management: Bakalárska Práca. STU v Bratislave MTF UPMK KIK, 2007.
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