Kandel, I., & Važan, P. (2009). Implementácia procesného riadenia v IT prostredníctvom Service Desk aplikácie = Implementation of process management in IT by means of Service Desk application: Diplomová práca. STU v Bratislave MTF UIAM.
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Citação norma Chicago
Kandel, Ivan, and Pavel Važan. Implementácia Procesného Riadenia V IT Prostredníctvom Service Desk Aplikácie = Implementation of Process Management in IT by Means of Service Desk Application: Diplomová Práca. Trnava: STU v Bratislave MTF UIAM, 2009.
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Citação norma MLA
Kandel, Ivan, and Pavel Važan. Implementácia Procesného Riadenia V IT Prostredníctvom Service Desk Aplikácie = Implementation of Process Management in IT by Means of Service Desk Application: Diplomová Práca. STU v Bratislave MTF UIAM, 2009.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.