Urdziková, J., & Šalgovičová, J. (2010). Návrh metodiky pre zlepšenie úrovne manažérstva reklamácií v organizáciách na Slovensku = Methodology Proposal for Improvement of Complaint Management Level in Organizations in Slovakia: Doktorandská dizertačná práca. STU v Bratislave MTF UPMK.
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Citação norma Chicago
Urdziková, Jana, and Jarmila Šalgovičová. Návrh Metodiky Pre Zlepšenie úrovne Manažérstva Reklamácií V Organizáciách Na Slovensku = Methodology Proposal for Improvement of Complaint Management Level in Organizations in Slovakia: Doktorandská Dizertačná Práca. Trnava: STU v Bratislave MTF UPMK, 2010.
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Citação norma MLA
Urdziková, Jana, and Jarmila Šalgovičová. Návrh Metodiky Pre Zlepšenie úrovne Manažérstva Reklamácií V Organizáciách Na Slovensku = Methodology Proposal for Improvement of Complaint Management Level in Organizations in Slovakia: Doktorandská Dizertačná Práca. STU v Bratislave MTF UPMK, 2010.
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