Diežka, J., & Chromý, E. (2012). Markovovské modely a ich využitie v prostredí kontaktných centier. STU v Bratislave FEI.
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Citação norma Chicago
Diežka, Ján, and Erik Chromý. Markovovské Modely a Ich Využitie V Prostredí Kontaktných Centier. Bratislava: STU v Bratislave FEI, 2012.
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Citação norma MLA
Diežka, Ján, and Erik Chromý. Markovovské Modely a Ich Využitie V Prostredí Kontaktných Centier. STU v Bratislave FEI, 2012.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.