Balzer, W. K. (2010). Lean higher education: Increasing the Value and Performance of University Processes. CRC Press.
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Citação norma Chicago
Balzer, William K. Lean Higher Education: Increasing the Value and Performance of University Processes. Boca Raton: CRC Press, 2010.
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Citação norma MLA
Balzer, William K. Lean Higher Education: Increasing the Value and Performance of University Processes. CRC Press, 2010.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.