Touriaire, F., & Farell, R. (1987). The Art of Software Support. Prentice Hall.
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Citação norma Chicago
Touriaire, Francoise, and Richard Farell. The Art of Software Support. Upper Saddle River: Prentice Hall, 1987.
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Citação norma MLA
Touriaire, Francoise, and Richard Farell. The Art of Software Support. Prentice Hall, 1987.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.