Jarvis, A., & Crandall, V. (1997). Inroads to Software Quality: "How to" Guide and Toolkit. Prentice Hall PTR.
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Citação norma Chicago
Jarvis, Alka, and Vern Crandall. Inroads to Software Quality: "How to" Guide and Toolkit. Upper Saddle River: Prentice Hall PTR, 1997.
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Citação norma MLA
Jarvis, Alka, and Vern Crandall. Inroads to Software Quality: "How to" Guide and Toolkit. Prentice Hall PTR, 1997.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.