Goodman, E., Kuniavsky, M., & Moed, A. (2012). Observing the user experience: A practitioner's guide to user research. Morgan Kaufmann Publishers.
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Citação norma Chicago
Goodman, Elizabeth, Mike Kuniavsky, and Andrea Moed. Observing the User Experience: A Practitioner's Guide to User Research. Amsterdam: Morgan Kaufmann Publishers, 2012.
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Citação norma MLA
Goodman, Elizabeth, et al. Observing the User Experience: A Practitioner's Guide to User Research. Morgan Kaufmann Publishers, 2012.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.