Freemantle, D., & Rezek, J. (1996). Bezkonkurenční služby zákazníkům: Test kvality (1.vyd.). Management Press, Profit, a.s.
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Citação norma Chicago
Freemantle, David, and Jiří Rezek. Bezkonkurenční Služby Zákazníkům: Test Kvality. 1.vyd. Praha: Management Press, Profit, a.s, 1996.
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Citação norma MLA
Freemantle, David, and Jiří Rezek. Bezkonkurenční Služby Zákazníkům: Test Kvality. 1.vyd. Management Press, Profit, a.s, 1996.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.