Hellard, R. B. (1993). Total quality in construction projects: Archieving profability with customer satisfaction. The University of Birmingham.
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Citação norma Chicago
Hellard, Ron Baden. Total Quality in Construction Projects: Archieving Profability with Customer Satisfaction. London: The University of Birmingham, 1993.
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Citação norma MLA
Hellard, Ron Baden. Total Quality in Construction Projects: Archieving Profability with Customer Satisfaction. The University of Birmingham, 1993.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.