(1995). Total Quality Management: The key to business improvement (2. vyd.). Chapman and Hall.
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Citação norma Chicago
Total Quality Management: The Key to Business Improvement. 2. vyd. London: Chapman and Hall, 1995.
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Citação norma MLA
Total Quality Management: The Key to Business Improvement. 2. vyd. Chapman and Hall, 1995.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.