Handbook of CRM achieving excellence customer management
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Oxford
Elsevier Butterworth-Heinemann
2007
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| Subjects: | |
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| Physical Description: | 438 s. |
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| ISBN: | 0-7506-6437-1 978-0-7506-6437-0 |