Increasing of Customer Satisfaction Quality in Relation to the Assessment of Processes Efficiency - Case Study
Cieľom príspevku je analyzovať spôsob merania spokojnosti zákazníkov vo vzťahu k hodnoteniu výkonnosti procesov v hutníckom podniku. Zahŕňa identifikáciu jeho silných a slabých stránok a spracováva návrhy vplyvu sledovania vybraných ukazovateľov na hodnotenie efektívnosti celého výrobného procesu.
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